Skip to main content

​
Telegram

Connect a Telegram bot to CostCare AI so your AI agents can receive and respond to messages from your customers on Telegram. You can connect a bot you already created with BotFather, or create a new one from scratch.

​
Connect an existing Telegram bot

1

Open BotFather

In Telegram, search for BotFather and open it. Make sure you’re using the official, verified BotFather account.
2

Find your existing bot

In BotFather, choose your bot from My Bots, then open its settings/token screen.
3

Copy the bot token

Copy the HTTP API token. It looks like this:
1234567890:ABCDefGhIJKlmnoPQRstuVWxyz...
Don’t share this token publicly. Anyone with the token can control your bot.
4

Open the CostCare dashboard

Go to Dashboard → Channels and click Add new channel.
5

Select Telegram

In the modal, choose Telegram, then click Connect Telegram.
6

Paste the token

Paste the BotFather token into the Bot Token field, then click Connect Bot.
7

Check that the channel was created

The Telegram channel should appear in the left channel list, showing something like:
@your_bot_name
Type: telegram
Status: Disabled / AI inactive
8

Enable AI for the channel

  • Channels → Telegram channel → Enable AI for this channel
9

Choose an agent

On the Channels page, open the Agent block for the channel and select an agent from the Assigned agent dropdown.
10

Test the bot

Open your bot in Telegram and send /start, then type your message. In CostCare, go to Dashboard → Chats — a new Telegram chat should appear with your message.

​
Connect a new Telegram bot

1

Open BotFather

In Telegram, search for @BotFather and open the official bot.
2

Start bot creation

Send /newbot.
3

Enter a bot display name

When BotFather asks “Alright, a new bot. How are we going to call it?”, enter the public-facing name, for example CostCare Bot. This name is shown to your customers.
4

Enter a bot username

Enter a username for the bot. It must be unique, use only Latin letters, numbers, or underscores, and end with bot — for example, cool_costcare_bot.
5

Copy the generated token

BotFather replies with “Use this token to access the HTTP API:” followed by the token. Copy it.
6

Connect it in CostCare

Go to Dashboard → Channels → Add new channel, choose Telegram, paste the token into Bot Token, then click Connect Bot.
7

Enable AI

Toggle Disable AI in all chat, then confirm Yes, enable. Send message from Telegram and check that the AI responds.
8

Choose an agent

On the Channels page, open the Agent block for the channel and select an agent from the Assigned agent dropdown.